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October 23, 2010 – Cagayan de Oro City, Philippines – the pioneer outsourcing call centers in Northern Mindanao and one of the leaders in the Philippine call center industry – Arriba Telecontact, Inc. – will soon be offering Non-voice Multi Services such as medical transcription, non-voice English language training, multi-lingual online services and other non-vice BPO Functions for companies and businesses searching for non-voice functions in the outsourcing call centers industry and for telemarketing Philippines dispatching.
A US research study forecasts that another trend for outsourcing call centers in the Philippines is heading towards non-voice BPO functions. This is a new and unexplored segment in the BPO industry in the Philippines and may be the key to its potential growth.
Compared to a voice-based Philippine call center, there is limited awareness for the marketability for non-voice, as shown in the fact that very few Philippine outsourcing call centers provide non-voice functions. Exploring the Philippine call center industry’s current capacity and future potential for non-voice BPO services show a financial reward as the US study maintains that the BPO market remains under-penetrated. The global BPO market is estimated at about $450 billion and Philippine BPO’s last year comprised only $8.4 billion or 2% of the global market. This clearly reflects the potential in the emerging outsourcing call centers industry in the Philippines.
Success in voice-based BPO services has made the Philippine call center industry the second largest low-cost BPO destination after India. The Philippine outsourcing call centers market has the potential to gain a large chunk of the market share as well as emerge as an important non-voice delivery location.
Visit http://www.arribatel.com/ and see how to maximize by saving as much as 20% on costs.
About ArribaTel
ArribaTel has been in the global outsourcing call centers industry since 2005 and has been a prime mover and strong advocate for Information and Communications Technology awareness and empowerment throughout the southern industrialized region of the Philippines. Among other ICT related ventures are cable television, broadband Internet Service Provider, medical transcription, an English language training center, and a software/webpage development and SEO company.
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