Friday, October 22, 2010

ArribaTel Offers Complete Philippine Call Center Solutions at Affordable Rates

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

October 23, 2010 – Cagayan de Oro City Philippines – Arriba Telecontact Inc. – a global outsourcing Philippine call center solutions provider that has been serving clients from U.S., U.K., and Australia since 2005, offered contact center outsourcing solution services for businesses who needed a solution for their outsourcing call centers management needs.

 

Unlike other outsourcing call centers in other regions such as in Manila, ArribaTel provided 20% more cost effective services for their clients. Without compromising the quality and productivity of their Telemarketing Philippines services, ArribaTel had a highly motivated staff well versed in the English accent and had excellent communication skills.

 

With ArribaTel, clients were provided with 24/7 dedicated service through their staff. At a fraction of the cost that other Philippine call center service providers were offering, ArribaTel provided market research or survey, lead generation or appointment setting, answering, and telemarketing Philippines services. Through the expertise and experience of ArribaTel’s staff in these areas, clients were able to get measurable results for their business.

 

As one of the outsourcing call centers services provided by ArribaTel, their market research or survey service provided clients detailed information on the specific customers of the client’s business and the preferences of the general customers. For clients who wanted more customers for their business, ArribaTel provided their lead generation or appointment setting telemarketing Philippines services to help them get connected with customers in the client’s target market.

 

For clients who wanted professional answering services for their business, ArribaTel provided message taking, service dispatching, and paging outsourcing call centers services to help the client’s callers feel as if they have reached the client’s front office seamlessly. ArribaTel also provided telemarketing Philippines services to help clients successfully market their products with their high productive and results oriented staff.

 

To ensure that their clients were provided with exceptional services, ArribaTel Philippine call center used the latest technology in call center software and telephony solutions available in the industry. To find out more on how ArribaTel works, call +6388 8562351 or visit http://www.arribatel.com/

ArribaTel Will Soon Offer Non-voice Multi Services

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

October 23, 2010 – Cagayan de Oro City, Philippines – the pioneer outsourcing call centers in Northern Mindanao and one of the leaders in the Philippine call center industry – Arriba Telecontact, Inc. – will soon be offering Non-voice Multi Services such as medical transcription, non-voice English language training, multi-lingual online services and other non-vice BPO Functions for companies and businesses searching for non-voice functions in the outsourcing call centers industry and for telemarketing Philippines dispatching. 

 

A US research study forecasts that another trend for outsourcing call centers in the Philippines is heading towards non-voice BPO functions. This is a new and unexplored segment in the BPO industry in the Philippines and may be the key to its potential growth. 

 

Compared to a voice-based Philippine call center, there is limited awareness for the marketability for non-voice, as shown in the fact that very few Philippine outsourcing call centers provide non-voice functions. Exploring the Philippine call center industry’s current capacity and future potential for non-voice BPO services show a financial reward as the US study maintains that the BPO market remains under-penetrated. The global BPO market is estimated at about $450 billion and Philippine BPO’s last year comprised only $8.4 billion or 2% of the global market. This clearly reflects the potential in the emerging outsourcing call centers industry in the Philippines.

 

Success in voice-based BPO services has made the Philippine call center industry the second largest low-cost BPO destination after India. The Philippine outsourcing call centers market has the potential to gain a large chunk of the market share as well as emerge as an important non-voice delivery location.

 

Visit http://www.arribatel.com/ and see how to maximize by saving as much as 20% on costs.

 

About ArribaTel

 

ArribaTel has been in the global outsourcing call centers industry since 2005 and has been a prime mover and strong advocate for Information and Communications Technology awareness and empowerment throughout the southern industrialized region of the Philippines. Among other ICT related ventures are cable television, broadband Internet Service Provider, medical transcription, an English language training center, and a software/webpage development and SEO company.

ArribaTel Offers Rewarding Careers in the Telemarketing Philippines Outsourcing Industry

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

October 23, 2010 – Lapasan, Cagayan de Oro City, Philippines – Arriba Telecontact Inc. – one of the leading call centers in the telemarketing Philippines business industry, has offered four employment positions for individuals who wish to have a rewarding career working alongside real professionals in the Philippine call center industry.

 

The Philippine call center career opportunities being offered are the quality assurance (QA) officer, performance coach, team leader, and call center officer or agent positions. To apply for any of the positions, the applicants will need to meet the requirements provided and send their resume online to ArribaTel’s telemarketing Philippines team.

 

For all ArribaTel Philippine call center positions except for the call center officer or agent position, the applicant has to have at least a bachelor’s degree. Applicants who wish to work as call center officer or agent in the Philippine call center are only required to have completed at least a second year college level education.

 

In terms of experience, the QA officer position in the Philippine call center requires applicants to have at least 1 year experience related to quality assurance.

 

For the performance coach position, the applicant is recommended to have at least 6 months experience. Applicants who have had experience in a similar work may be hired externally. While applicants who have had experience as a Philippine call center officer, or applicants who have an above average scorecard for the last 2 months would be hired internally.

 

To qualify for the team leader position, applicants needed to have at least 1 year experience as a Philippine call center agent or 6 months experience as an assistant team leader. For ArribaTel’s call center officer or agent positions, applicants were preferred to have previous experience in a Philippine call center.

 

At ArribaTel, they place great emphasis on valuing their employees with training and retraining to ensure that quality customer service is delivered to clients.

 

For inquiries on the availability of the career opportunities, please call +6388 8562351. To apply for ArribaTel’s Philippine call center opportunities, visit http://www.arribatel.com/

Arriba Telecontact Inc. Launches Job Opportunities in Cagayan de Oro City

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

October 23, 2010 – Cagayan de Oro City, Philippines – leading Telemarketing Philippines service provider – Arriba Telecontact Inc. – are looking for career-minded and motivated professionals to become a part of their team in providing outstanding performance in outsourcing call centers customer services. 

These new career opportunities and job openings include:

QA Officer

Qualifications:

  •   Must have a Bachelors degree.
  •   Have at least 1 year experience in quality assurance, preferably in the Philippine call center industry.
  •   With excellent verbal & written communication skills.
  •   With strong customer service orientation.
  •   Highly analytical and keen on details.

Performance Coach

Qualifications:

  •   Must have a Bachelor’s degree in any field.
  •   At least 6-month exposure to similar job function.
  •   Must have a Philippine Call Center Officer experience for at least 6 months.
  •   Should possess strong leadership and management skills.
  •   Excellent in interpersonal, analytical, and problem-solving skills.
  •   Knowledgeable in MS Office Applications and Basic Computer Operations.
  •   Must be proficient in written and spoken English.

Team Leader

Qualifications:

  •   Must have a Bachelor’s degree in any field.
  •   At least 1 year telemarketing Philippines experience as agent or 6 months experience as Assistant Team Leader.
  •   Must have solid analytical, problem-solving, and decision-making skills.
  •   Knowledgeable in MS Office Applications.
  •   Must be proficient in written and spoken English.
  •   Excellent in people-handling skills and presentation skills.

Call Center Officer/Agent

Qualifications:

  •   At least second year level in college.
  •   Preferably with Telemarketing Philippines & Philippine call center experience.
  •   Computer literate.
  •   Team Player and flexible.
  •   Proficient in the English language.
  •   Willing to work on a graveyard shift.

Interested applicants may send their resumes to careers@arribatel.com, call on +63-88-8562351 loc 406 or log on to http://www.arribatel.com/careers.html for more information.

About Arriba Telecontact Inc.

Arriba Telecontact Inc. is a full-service, 24/7 Philippine Call Center solutions provider outside Metro Manila. The company offers effective hourly costs which are at least 20% lower than Manila based outsourcing call centers, without compromising agent quality and productivity. Arriba combines the latest technology with exceptional Philippine call center customer service to give their clients the need for exceptional Telemarketing Philippines services and management.

ArribaTel Features Their State of the Art Philippine Call Center Technology and Facilities

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

October 23, 2010 – Cagayan de Oro, Philippines – Arriba Telecontact Inc. – a leading Philippine call center located in the Southern industrialized region of the Philippines, has reliable call center technology and equipment to provide dedicated support to their contact center solutions and services.  With their up to date technology and fully wired facilities, ArribaTel continues to provide unparalleled telemarketing Philippines services to their clients.

 

ArribaTel uses the latest call center telephone and software technology to provide outsourcing call centers solutions to US, UK and Australian clients. By using the latest call center technology, ArribaTel can offer their clients exceptional Philippine call center solutions for better call center management.

 

Their Philippine call center facility has a total land area of 11,000 sq. ft. to also accommodate their sister cable company and houses their executive, meeting and training rooms. Their well maintained and fully operational call center equipment can also be found in this facility.

 

Supporting their calling and answering outsourcing call centers services is the latest Touchstar Software predictive dialer or CRM (customer relationship management). For their business telephone system, ArribaTel uses an Altigen IP PBX (Private Branch Exchange). The system enables ArribaTel to deliver their Philippine call center answering services with their Telco E1 ISDN (Integrated Services Digital Network) lines and E1 Asterisk VOIP (Voice over IP) gateway.

 

To ensure the high quality connection and continuous operation of their outsourcing call centers services, ArribaTel uses fiber optics broadband internet connection and has a UPS backup in case of transient power outages.

 

As a Philippine call center, ArribaTel provides reliable contact center solutions aimed at providing support services. ArribaTel uses the latest Philippine call center solutions to provide seamless contact center solutions.

 

For inquiries, please call +6388 8562351 or visit ArribaTel’s website at http://www.arribatel.com/ for further information.

Thursday, October 21, 2010

Arriba Telemarketing Opens Career Opportunities

Arriba Telemarketing opens its doors to professionals who wish to pursue a Telemarketing Philippines career. The company is currently in need of the following:

· QA officer

· Performance Coach

· Team Leader

· Call Center Officer/Agent

Qualifications include a bachelor’s degree for higher positions and at least 2nd year college for Call center agent. Experience in telemarketing is a plus.

To know more about Telemarketing Philippines career opportunities and its qualifications, visit http://www.arribatel.com/careers.html

ArribaTel Offers Reliable Philippine Call Center Management Solutions

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0in; margin-right:0in; margin-bottom:10.0pt; margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; mso-themecolor:followedhyperlink; text-decoration:underline; text-underline:single;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt; mso-ascii-font-family:Calibri; mso-fareast-font-family:Calibri; mso-hansi-font-family:Calibri;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

October 21, 2010 – Lapasan, Cagayan de Oro City, Philippines – Arriba Telecontact Inc. – a leading Philippine call center that offers 24 hours, 7 days quality contact center solutions, has offered their answering outsourcing call centers services to provide exceptional customer service for call center management.

 

Designed to provide businesses with a seamless solution for their customer service outsourcing call centers needs, ArribaTel’s answering services include basic message taking, service dispatching, and paging. With their answering services, businesses can be guaranteed that their customers will be provided with care and guidance to reach the front office of their business.

 

With the basic message taking service offered by the Philippine call center, businesses can be certain that a professional agent will be there to handle the receiving and delivery of messages for the business.

 

Aside from basic message taking, service dispatching is another of the answering outsourcing call centers services that ArribaTel offers. With the service, business owners can request for incoming calls from certain clients to be redirected to them immediately.

 

At the ArribaTel Philippine call center, their staff is composed of highly motivated individuals whose accent and English communication skills have been refined through training. They use the latest call center software and telephony solutions to ensure that their clients in the US, UK and Australia are provided with quality outsourcing call centers services.

 

To ensure that the performance of their Philippine call center agents is not slowed down by their system, ArribaTel has a 150 seat facility with executive, meeting, and training rooms. The facility comes complete with high speed broadband Internet connection and IP PBX system.

 

ArribaTel also ensures the continued operation of their Philippine call center even with power outages. They have a long term Generator Power Backup System so businesses can be certain that their outsourced customer services will always be available for clients.

 

For more information about ArribaTel and their outsourcing call centers services for call center management, please call +6388 8562351 or visit http://www.arribatel.com/

ArribaTel Philippine Call Center Can Bring Your Company Far

If you are an American, British or Australian company, or any company in the western hemisphere looking to setup a customer service outsourcing call centers in the Philippines, where would you look first? Location is your first consideration. 10 years ago the choice cities would have been Manila or Cebu, but lately, these are becoming overcrowded and besides, cities in the south like Cagayan de Oro City are offering as much as 20% lower hourly costs per seat plus the improved VOIP bandwidth connection from top quality service providers there, from companies like Arriba Telecontact Outsourcing Call Centers.

So your company decides to try out ArribaTel Philippine Call Center, so, before you sign the outsourcing contract, be sure that the place is accessible to the employees and provides them with simple amenities like places to eat or buy snacks during the breaks or a place to relax and unwind or near 24 hour convenience stores and bakeries. ArribaTel outsourcing call centers has all this at their new location at the very heart of the city.

VOIP and other Internet bandwidth connections and technical setups are no problem, with the outsourcing call centers located beside its mother company, Parasat Cable 21.

As for the outsourcing call centers agents, ArribaTel is fully aware that most new graduates from Cagayan de Oro City universities and colleges can handle "elite" outsourcing call centers job. While most Filipinos speak westernized English and are aware of most western cultures, many can talk with the kind of clarity required. Remember that you need to "fool" your western callers into believing that they are speaking to someone from their own country when speaking to Philippines call center agents. Just think that the person giving you directions to a specific store or location has never set foot on American soil, much less your city.

A Philippine call center like ArribaTel is a great opportunity for your business to maximize its efficiency. While they are not that easy to setup as a business where you are from, once finished, they are very stable. And in terms of stability, ArribaTel outsourcing call centers are very stable.

To learn more about Arriba outsourcing call centers, visit http://www.arribatel.com/ or give them a ring at US DID: (305) 508-5328 loc. 401; PHIL. +6388 8562351 loc. 401 or Fax +6388 8566779

The Advantages of Philippine Call Center Services

When it comes to call center services, getting outsourcing services from a Philippine call center such as Arriba Telecontact Inc. offers a lot of advantages. As a Philippine based contact center, Arriba Telecontact Inc. has been providing various outsourcing call centers services by using modern telemarketing software solutions.

As a business searching for exceptional customer service or marketing solutions, getting these services from the Philippine call center will provide various benefits for the business. To give an overview of these benefits, here are some of the advantages of getting outsourcing call centers services from Philippine call centers such as ArribaTel:

1. Cost


As a Philippine call center, ArribaTel offers their services at very affordable rates. Compared to Manila based call centers, ArribaTel provides at least 20% lower hourly costs on their services. Just like other Telemarketing Philippines call centers, ArribaTel provides quality services from their highly motivated workforce.

2. Packaged deals


For most Philippine call centers, they offer various outsourcing call centers services such as inbound, outbound, seat leasing and other services. To help cater the needs and requirement of clients, various Telemarketing Philippines call centers have offered package deals on their services. At ArribaTel, businesses are offered various services such as their answering service solution.

3. Geographic location

Being a Philippine call center, ArribaTel has an advantage because of its geographic location. The Philippines is considered to be a main gateway to other Asian countries. Because of the location, agents from these call centers are usually required to have a high literacy rate to deal with clients. As a provider in outsourcing call centers services, ArribaTel has provided these services to clients in the US, UK and Australia.

Aside from these advantages, Philippine call centers such as ArribaTel has a lot more benefits that they can offer to businesses. For more information about ArribaTel and their outsourcing call centers services, please visit http://www.arribatel.com/

How Outsourcing Call Centers Help Businesses

Contact centers, also known as outsourcing call centers, are more than just answering services. With the present market demands and trend changes, businesses are now shifting to more reliable and result oriented services. From answering services, lead generation to telemarketing services, outsourcing call centers are offering these services for all types and sizes of businesses at cost effective prices.

If you have a business and you are planning to outsource your customer support services, consider getting it from a reliable Philippine call center such as ArribaTel. Aside from providing answering services for the customer support needs of your business, you can also get their telemarketing Philippines services to provide more sales and profit. With their services, you can receive various benefits such as:

1. Cost savings

Outsourcing call centers services provide a more cost effective alternative to managing an in-house customer service department. Whether you have a small or large business, getting answering services from outsourcing call centers such as ArribaTel is more convenient since most small businesses may not be able to afford a full time customer service staff.

2. Increased profits

How the clients are accommodated as they contact your business can leave a lasting impression on the client. If they receive great service as a result of the customer service provided by outsourcing call centers, there is a greater possibility that they may come back to avail of your exceptional services.

3. Quality customer support services

When it comes to any type of business, the first thing that you need to guarantee is the quality care in accommodating customers with their inquiries and needs. One way to ensure this is outsourcing services from a Philippine call center.

With ArribaTel as the Philippine Call Center providing the answering services for your business, you can expect reliable and quality customer support service being provided to your clients. Through their highly skilled and experienced Philippine call center agents, you can be certain that your clients will get the best answering services available.

For more information about ArribaTel and their outsourcing call centers services, please visit http://www.arribatel.com/

Wednesday, October 20, 2010

Essential Factors in Choosing a Philippine Call Center

The business process outsourcing industry has seen tremendous growth over the past few years. Most businesses are always aiming to provide better quality service to their customers. With outsourcing call centers, these businesses can improve their services and reduce costs at the same time. If your business is in need of quality, efficient outsourcing call centers services that meet high standards for business support, Arriba Telecontact Inc. can provide it for you.

As a Philippine call center, ArribaTel uses state-of-the-art call center software applications and highly innovative telephony solutions in providing full solutions for your outsourcing needs.

To ensure that quality, efficiency and profitability is achieved in terms of the services you will receive, here are some factors to consider when choosing a Philippine call center:

1. Quality of Services

One of the reasons why businesses get outsourcing call centers services is to provide a seamless service for clients who wish to contact with the business. In doing this, it is favorable that clients do not experience busy signals or dropped calls.

With a Philippine call center such as ArribaTel outsourcing your answering and calling services, you can expect 24 hours a day, 7 days a week answering and calling services. Aside from these services, the Telemarketing Philippines solutions provider also offer telemarketing, market research, and lead generation services.

2. Quality Measures

To determine the quality of services offered by a Philippine call center, you will need to consider how fast the rate of transfer is done, and how well versed their staff is in communicating with a customer.

At ArribaTel, their outsourcing call centers staff is highly fluent in communicating with their clients who are from the US, UK and Australia. Their staff is also highly skilled and experienced in using up to date technology and in delivering telemarketing Philippines services.

3. Reliability of Services

Aside from the quality of the service, you will also need to check on the reliability of their Philippine call center services. This would include checking the availability of their agents and the quality of their facilities.

So if you are searching for the perfect solution to cut down costs and provide exceptional customer service for your business, outsource them with a professional Philippine call center such as ArribaTel. To find out more about ArribaTel and their services, please visit http://www.arribatel.com/

The Benefits of Outsourcing from a Philippine Call Center

In just about every business around the world, you will find a lot of companies outsourcing customer support services from outsourcing call centers. The more customers a business has, the more crucial it becomes for the business to maintain its quality customer support services.

If you are the manager of a large company that is in need of exceptional customer support services, a professional outsourcing Philippine call center such as ArribaTel can help you.

Outsourcing call centers services in the Philippines has its benefits. One is the lower cost since labor costs in the country are lower compared to other outsourcing destinations. A professional Philippine call center such as ArribaTel can provide exceptional services with their call center agents being fluent in the English language and experienced in providing outsourcing call centers services.

As the manager of a company, you may be wondering how outsourcing call centers can help you. With the limited resources within your company, you can cut operation costs and concentrate more on the development of your company. With ArribaTel, you are provided various Philippine call center services such as:

1. Answering and calling services

With their answering services, your customers will be provided with the professional care that they deserve. Their Philippine call center officers can take basic messages, and provide service dispatching or paging.

2. Lead generation

Aside from providing you with the customer support service that your company needs, the Philippine call center, ArribaTel, can also help your company gain more sales and profit. By connecting you with customers who are in need of your products or services, you can gain more clients for your business.

3. Market research

You will need to know who your customers are and what kind of products or services they prefer. With ArribaTel’s Philippine call center services, you can be provided with a thorough market research which you can use to your advantage in bringing more sales.

4. Telemarketing

To help your company gain more profit, ArribaTel can also provide telemarketing Philippines services through their officers who are highly productive in selling products and services.

To find out more about ArribaTel and their Philippine call center outsourcing services, please visit http://www.arribatel.com/

Unparalleled Outsourcing Call Centers Services

Need help in answering the calls of your clients while you are away from your business? ArribaTel can help you with their excellent outsourcing call centers services.

As a Philippine call center, they will provide various services such as:

· Message Taking

· Service Dispatching

· Paging

Find out more on their outsourcing call centers services by calling +6388 8562351 or by visiting http://www.arribatel.com/

Reasons Why Outsourcing Call Centers in the Philippines Are the Best

In getting contact center business processing solutions, most businesses are now considering services from a Philippine call center such as ArribaTel. In Asia, the Philippine call center industry is regarded as one of the top businesses in the call center industry. And throughout the world, the Philippines is ranked as one of the top ten business process outsourcing destinations.

For businesses searching for quality outsourcing call center services in Asia, they should consider getting Telemarketing services from ArribaTel, a call center company located at the southern industrialized region of the Philippines. Some of the reasons on why businesses should consider getting outsourcing call centers services from ArribaTel are:

1. Cost-effective services

ArribaTel is one of those outstanding Philippine outsourcing call centers that provide exceptional services at very affordable rates. Because of the low labor costs, lesser water and electricity utility costs as compared to other countries, and affordable internet connection services, businesses can expect cost-effective prices for the outsourcing call centers services offered by ArribaTel.

2. Unparalleled call center services

As a company, ArribaTel has provided unbeatable outsourcing call centers solutions for business with their expertise and experience in appointment setting, directory assistance, lead generation, mortgage and finance, blended telemarketing Philippines services, and more. At ArribaTel, they focus in providing their clients with solutions for their business through their dedicated 24 hour service, state of the art network solutions, and highly skilled and experienced staff.

3. English Language Proficiency

In the Philippines, most of the people understand and know how to speak the English language. In ArribaTel telemarketing Philippines, their staff is composed of highly motivated people from the best universities and colleges within the region. Combined with regular accent and English communication skills training, their staff are able to provide clients an advantage for exceptional outsourcing call centers solutions in customer service and other calling and answering services.

So for business searching for outsourcing call centers that provide seamless business answering and telemarketing services, choose ArribaTel with their cost effective services, proficiency in the English language, and unparalleled service. To learn more about ArribaTel, please visit http://www.arribatel.com/