ArribaTel

Friday, October 22, 2010

Arriba Telecontact Inc. Launches Job Opportunities in Cagayan de Oro City

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October 23, 2010 – Cagayan de Oro City, Philippines – leading Telemarketing Philippines service provider – Arriba Telecontact Inc. – are looking for career-minded and motivated professionals to become a part of their team in providing outstanding performance in outsourcing call centers customer services.

These new career opportunities and job openings include:

QA Officer

Qualifications:

Must have a Bachelors degree.
Have at least 1 year experience in quality assurance, preferably in the Philippine call center industry.
With excellent verbal & written communication skills.
With strong customer service orientation.
Highly analytical and keen on details.

Performance Coach

Qualifications:

Must have a Bachelor’s degree in any field.
At least 6-month exposure to similar job function.
Must have a Philippine Call Center Officer experience for at least 6 months.
Should possess strong leadership and management skills.
Excellent in interpersonal, analytical, and problem-solving skills.
Knowledgeable in MS Office Applications and Basic Computer Operations.
Must be proficient in written and spoken English.

Team Leader

Qualifications:

Must have a Bachelor’s degree in any field.
At least 1 year telemarketing Philippines experience as agent or 6 months experience as Assistant Team Leader.
Must have solid analytical, problem-solving, and decision-making skills.
Knowledgeable in MS Office Applications.
Must be proficient in written and spoken English.
Excellent in people-handling skills and presentation skills.

Call Center Officer/Agent

Qualifications:

At least second year level in college.
Preferably with Telemarketing Philippines & Philippine call center experience.
Computer literate.
Team Player and flexible.
Proficient in the English language.
Willing to work on a graveyard shift.

Interested applicants may send their resumes to careers@arribatel.com, call on +63-88-8562351 loc 406 or log on to http://www.arribatel.com/careers.html for more information.

About Arriba Telecontact Inc.

Arriba Telecontact Inc. is a full-service, 24/7 Philippine Call Center solutions provider outside Metro Manila. The company offers effective hourly costs which are at least 20% lower than Manila based outsourcing call centers, without compromising agent quality and productivity. Arriba combines the latest technology with exceptional Philippine call center customer service to give their clients the need for exceptional Telemarketing Philippines services and management.

ArribaTel Features Their State of the Art Philippine Call Center Technology and Facilities

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October 23, 2010 – Cagayan de Oro, Philippines – Arriba Telecontact Inc. – a leading Philippine call center located in the Southern industrialized region of the Philippines, has reliable call center technology and equipment to provide dedicated support to their contact center solutions and services. With their up to date technology and fully wired facilities, ArribaTel continues to provide unparalleled telemarketing Philippines services to their clients.

ArribaTel uses the latest call center telephone and software technology to provide outsourcing call centers solutions to US, UK and Australian clients. By using the latest call center technology, ArribaTel can offer their clients exceptional Philippine call center solutions for better call center management.

Their Philippine call center facility has a total land area of 11,000 sq. ft. to also accommodate their sister cable company and houses their executive, meeting and training rooms. Their well maintained and fully operational call center equipment can also be found in this facility.

Supporting their calling and answering outsourcing call centers services is the latest Touchstar Software predictive dialer or CRM (customer relationship management). For their business telephone system, ArribaTel uses an Altigen IP PBX (Private Branch Exchange). The system enables ArribaTel to deliver their Philippine call center answering services with their Telco E1 ISDN (Integrated Services Digital Network) lines and E1 Asterisk VOIP (Voice over IP) gateway.

To ensure the high quality connection and continuous operation of their outsourcing call centers services, ArribaTel uses fiber optics broadband internet connection and has a UPS backup in case of transient power outages.

As a Philippine call center, ArribaTel provides reliable contact center solutions aimed at providing support services. ArribaTel uses the latest Philippine call center solutions to provide seamless contact center solutions.

For inquiries, please call +6388 8562351 or visit ArribaTel’s website at http://www.arribatel.com/ for further information.

Thursday, October 21, 2010

Arriba Telemarketing Opens Career Opportunities

Arriba Telemarketing opens its doors to professionals who wish to pursue a Telemarketing Philippines career. The company is currently in need of the following:

· QA officer

· Performance Coach

· Team Leader

· Call Center Officer/Agent

Qualifications include a bachelor’s degree for higher positions and at least 2nd year college for Call center agent. Experience in telemarketing is a plus.

To know more about Telemarketing Philippines career opportunities and its qualifications, visit http://www.arribatel.com/careers.html

ArribaTel Offers Reliable Philippine Call Center Management Solutions

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October 21, 2010 – Lapasan, Cagayan de Oro City, Philippines – Arriba Telecontact Inc. – a leading Philippine call center that offers 24 hours, 7 days quality contact center solutions, has offered their answering outsourcing call centers services to provide exceptional customer service for call center management.

Designed to provide businesses with a seamless solution for their customer service outsourcing call centers needs, ArribaTel’s answering services include basic message taking, service dispatching, and paging. With their answering services, businesses can be guaranteed that their customers will be provided with care and guidance to reach the front office of their business.

With the basic message taking service offered by the Philippine call center, businesses can be certain that a professional agent will be there to handle the receiving and delivery of messages for the business.

Aside from basic message taking, service dispatching is another of the answering outsourcing call centers services that ArribaTel offers. With the service, business owners can request for incoming calls from certain clients to be redirected to them immediately.

At the ArribaTel Philippine call center, their staff is composed of highly motivated individuals whose accent and English communication skills have been refined through training. They use the latest call center software and telephony solutions to ensure that their clients in the US, UK and Australia are provided with quality outsourcing call centers services.

To ensure that the performance of their Philippine call center agents is not slowed down by their system, ArribaTel has a 150 seat facility with executive, meeting, and training rooms. The facility comes complete with high speed broadband Internet connection and IP PBX system.

ArribaTel also ensures the continued operation of their Philippine call center even with power outages. They have a long term Generator Power Backup System so businesses can be certain that their outsourced customer services will always be available for clients.

For more information about ArribaTel and their outsourcing call centers services for call center management, please call +6388 8562351 or visit http://www.arribatel.com/

ArribaTel Philippine Call Center Can Bring Your Company Far

If you are an American, British or Australian company, or any company in the western hemisphere looking to setup a customer service outsourcing call centers in the Philippines, where would you look first? Location is your first consideration. 10 years ago the choice cities would have been Manila or Cebu, but lately, these are becoming overcrowded and besides, cities in the south like Cagayan de Oro City are offering as much as 20% lower hourly costs per seat plus the improved VOIP bandwidth connection from top quality service providers there, from companies like Arriba Telecontact Outsourcing Call Centers.

So your company decides to try out ArribaTel Philippine Call Center, so, before you sign the outsourcing contract, be sure that the place is accessible to the employees and provides them with simple amenities like places to eat or buy snacks during the breaks or a place to relax and unwind or near 24 hour convenience stores and bakeries. ArribaTel outsourcing call centers has all this at their new location at the very heart of the city.

VOIP and other Internet bandwidth connections and technical setups are no problem, with the outsourcing call centers located beside its mother company, Parasat Cable 21.

As for the outsourcing call centers agents, ArribaTel is fully aware that most new graduates from Cagayan de Oro City universities and colleges can handle "elite" outsourcing call centers job. While most Filipinos speak westernized English and are aware of most western cultures, many can talk with the kind of clarity required. Remember that you need to "fool" your western callers into believing that they are speaking to someone from their own country when speaking to Philippines call center agents. Just think that the person giving you directions to a specific store or location has never set foot on American soil, much less your city.

A Philippine call center like ArribaTel is a great opportunity for your business to maximize its efficiency. While they are not that easy to setup as a business where you are from, once finished, they are very stable. And in terms of stability, ArribaTel outsourcing call centers are very stable.

To learn more about Arriba outsourcing call centers, visit http://www.arribatel.com/ or give them a ring at US DID: (305) 508-5328 loc. 401; PHIL. +6388 8562351 loc. 401 or Fax +6388 8566779

The Advantages of Philippine Call Center Services

When it comes to call center services, getting outsourcing services from a Philippine call center such as Arriba Telecontact Inc. offers a lot of advantages. As a Philippine based contact center, Arriba Telecontact Inc. has been providing various outsourcing call centers services by using modern telemarketing software solutions.

As a business searching for exceptional customer service or marketing solutions, getting these services from the Philippine call center will provide various benefits for the business. To give an overview of these benefits, here are some of the advantages of getting outsourcing call centers services from Philippine call centers such as ArribaTel:

1. Cost

As a Philippine call center, ArribaTel offers their services at very affordable rates. Compared to Manila based call centers, ArribaTel provides at least 20% lower hourly costs on their services. Just like other Telemarketing Philippines call centers, ArribaTel provides quality services from their highly motivated workforce.

2. Packaged deals

For most Philippine call centers, they offer various outsourcing call centers services such as inbound, outbound, seat leasing and other services. To help cater the needs and requirement of clients, various Telemarketing Philippines call centers have offered package deals on their services. At ArribaTel, businesses are offered various services such as their answering service solution.

3. Geographic location

Being a Philippine call center, ArribaTel has an advantage because of its geographic location. The Philippines is considered to be a main gateway to other Asian countries. Because of the location, agents from these call centers are usually required to have a high literacy rate to deal with clients. As a provider in outsourcing call centers services, ArribaTel has provided these services to clients in the US, UK and Australia.

Aside from these advantages, Philippine call centers such as ArribaTel has a lot more benefits that they can offer to businesses. For more information about ArribaTel and their outsourcing call centers services, please visit http://www.arribatel.com/

How Outsourcing Call Centers Help Businesses

Contact centers, also known as outsourcing call centers, are more than just answering services. With the present market demands and trend changes, businesses are now shifting to more reliable and result oriented services. From answering services, lead generation to telemarketing services, outsourcing call centers are offering these services for all types and sizes of businesses at cost effective prices.

If you have a business and you are planning to outsource your customer support services, consider getting it from a reliable Philippine call center such as ArribaTel. Aside from providing answering services for the customer support needs of your business, you can also get their telemarketing Philippines services to provide more sales and profit. With their services, you can receive various benefits such as:

1. Cost savings

Outsourcing call centers services provide a more cost effective alternative to managing an in-house customer service department. Whether you have a small or large business, getting answering services from outsourcing call centers such as ArribaTel is more convenient since most small businesses may not be able to afford a full time customer service staff.

2. Increased profits

How the clients are accommodated as they contact your business can leave a lasting impression on the client. If they receive great service as a result of the customer service provided by outsourcing call centers, there is a greater possibility that they may come back to avail of your exceptional services.

3. Quality customer support services

When it comes to any type of business, the first thing that you need to guarantee is the quality care in accommodating customers with their inquiries and needs. One way to ensure this is outsourcing services from a Philippine call center.

With ArribaTel as the Philippine Call Center providing the answering services for your business, you can expect reliable and quality customer support service being provided to your clients. Through their highly skilled and experienced Philippine call center agents, you can be certain that your clients will get the best answering services available.

For more information about ArribaTel and their outsourcing call centers services, please visit http://www.arribatel.com/