If you are an American, British or Australian company, or any company in the western hemisphere looking to setup a customer service outsourcing call centers in the Philippines, where would you look first? Location is your first consideration. 10 years ago the choice cities would have been Manila or Cebu, but lately, these are becoming overcrowded and besides, cities in the south like Cagayan de Oro City are offering as much as 20% lower hourly costs per seat plus the improved VOIP bandwidth connection from top quality service providers there, from companies like Arriba Telecontact Outsourcing Call Centers.
So your company decides to try out ArribaTel Philippine Call Center, so, before you sign the outsourcing contract, be sure that the place is accessible to the employees and provides them with simple amenities like places to eat or buy snacks during the breaks or a place to relax and unwind or near 24 hour convenience stores and bakeries. ArribaTel outsourcing call centers has all this at their new location at the very heart of the city.
VOIP and other Internet bandwidth connections and technical setups are no problem, with the outsourcing call centers located beside its mother company, Parasat Cable 21.
As for the outsourcing call centers agents, ArribaTel is fully aware that most new graduates from Cagayan de Oro City universities and colleges can handle "elite" outsourcing call centers job. While most Filipinos speak westernized English and are aware of most western cultures, many can talk with the kind of clarity required. Remember that you need to "fool" your western callers into believing that they are speaking to someone from their own country when speaking to Philippines call center agents. Just think that the person giving you directions to a specific store or location has never set foot on American soil, much less your city.
A Philippine call center like ArribaTel is a great opportunity for your business to maximize its efficiency. While they are not that easy to setup as a business where you are from, once finished, they are very stable. And in terms of stability, ArribaTel outsourcing call centers are very stable.
To learn more about Arriba outsourcing call centers, visit http://www.arribatel.com/ or give them a ring at US DID: (305) 508-5328 loc. 401; PHIL. +6388 8562351 loc. 401 or Fax +6388 8566779
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